Delivery Information

Delivery Times

The Real Thing Online strives to fulfill orders as soon as possible. Please allow 2 - 5 working days for delivery. Goods are only delivered during office hours on working days. Please make sure you or someone you trust is available at the shipping address provided.


Collection

You may collect your order from us in Gardens, Cape Town. Once your order is ready to be collected, we will inform you via email.

Returns

Should an item not meet with your satisfaction for whatever reason you may return the goods to "The Real Thing Online" within seven days of receipt. You will then get a full refund less all direct costs incurred by "The Real Thing Online" associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged/unopened in any way. A written reason for the cancellation must accompany the returned goods.