Shipping & Returns

 

Delivery Times


Goods are only delivered during office hours on working days. Please make sure you or someone you trust is available at the shipping address provided.

"The Real Thing Online" strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is 2-3 working days.

If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund.

As all orders are sent from Cape Town, if you are in Cape Town the time for delivery via Express Courier: 1 to 2 working days (Please note that this is the time from dispatch and not when the actual order was placed)

• Major Centres via Express Courier: 3 to 4 working days (Please note that this is the time from dispatch and not when the actual order was placed)

• Regional Areas via Express Courier: 4 to 5 working days (Please note that this is the time from dispatch and not when the actual order was placed)


Should an order be particularly heavy or bulky, an additional working day may be required.

NEW -

Option to collect from Granger Bay, Cape Town




Returns

Should an item not meet with your satisfaction for whatever reason you may return the goods to "The Real Thing Online" within seven days of receipt. You will then get a full refund less all direct costs incurred by "The Real Thing Online" associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.